Privacy Policy

This policy explains what Hotel Lobby AI collects when you use the site, why, who else processes it and what you can ask us to do with it. We do not sell your personal information.

What we collect

1. Account details: your email address, name and, if you sign in with Google or GitHub, the profile picture that provider shares. Passwords are stored only as a hash.
2. Photos, clips and instructions you upload: the portraits and videos you give a generator, any text you type for it, and the settings you choose (model, length, resolution, aspect ratio).
3. Generated results and task records: the videos and images we produce, their status, credit cost and any error, so you can find them again under Settings → AI tasks.
4. Credits and orders: credit grants and charges, order and subscription records, and the payment provider's reference. Card details are entered with the payment provider, not on our servers.
5. Sign-in and device data: IP address and browser details recorded with your sign-in sessions, plus the site that referred you and the first page you landed on when you signed up.
6. Usage statistics and cookies: cookies keep you signed in and remember your language and theme. We measure visits with Google Analytics and a self-hosted Plausible instance.
7. Messages: emails and support tickets you send us.

How we use it

• To run the jobs you start: store your uploads, send them to the AI model you picked, finish the video and show it to you.
• To charge and refund credits, process payments and apply your account's watermark status.
• To prevent abuse, such as repeated accounts claiming free credits, and to keep the service secure.
• To send account, payment and job emails (for example when a video is ready or your credits run low). Optional marketing emails include an unsubscribe link.
• To understand which pages and tools are used so we can improve them.

Who processes your data for us

• AI model providers: the photos, clips and instructions for a job are sent to the provider running the model you chose, such as APIMart (Seedance, MiniMax, image models), WaveSpeed, Kie (Veo), fal or Replicate. Some models check uploaded portraits before generating. These providers process the files to produce your result under their own terms.
• Hosting and storage: Cloudflare runs the site and stores uploads and results in R2.
• Payments: the payment provider shown at checkout processes your payment.
• Email: Resend delivers our emails.
• Analytics: Google Analytics and Plausible.

We may also disclose information when the law requires it, or to protect users, the public or the service from fraud and harm.

How your photos and videos are protected

Uploaded photos and clean originals are not published. They are stored at unlisted addresses, and the site serves them only to the signed-in account that made them. Videos from free accounts are shown with a watermark until the account has a paid order. AI providers receive a time-limited link or a copy of the files they need for your job.

How long we keep it

We keep your account, uploads, results and task history while your account is open so you can come back to your videos. Order records are kept as long as accounting and tax rules require. When you ask us to delete your account, we delete or anonymize your personal data and files, except records we must keep by law. Copies held by AI providers follow their own retention rules.

Your choices and rights

• Email support@aihotellobby.net from your account address to get a copy of your data, correct it, delete particular uploads or videos, or close your account and delete its data.
• Unsubscribe from marketing emails with the link in any of them.
• Block or clear cookies in your browser; you will need to sign in again.

Depending on where you live (for example the EU, UK or California), you may have further rights, including objecting to some processing or complaining to your data protection authority. We will answer requests within the time the law requires.

Children

The service is not meant for anyone under 13, or under the age of digital consent where you live. Do not upload photos of a child unless you are their parent or guardian, and never in a sexual or harmful context.

Changes to this policy

We will update the date at the top when this policy changes, and where appropriate tell signed-in users about significant changes.

Contact

Privacy questions and requests: support@aihotellobby.net.